Anyone who’s ever dashed through Pearson Airport or hopped off a TTC streetcar knows the gut-drop of an empty pocket. Toronto offers several well-defined channels for getting your belongings back, whether lost at a security checkpoint, on transit, or in a rideshare.
Pearson Airport Lost and Found Location: Terminal 1 office ·
Lost and Found Toronto Retail Store Type: Men’s premium fashion ·
Instagram Followers of Lost & Found Store: 29,000+
Quick snapshot
- Pearson Airport has a dedicated lost and found office in Terminal 1 — Toronto Pearson
- Toronto Police Service offers an online lost property portal — Toronto Police Service
- Scotiabank advises contacting your bank immediately and reporting lost wallets to police — Scotiabank
- Reddit community r/lostandfoundTO facilitates peer-to-peer lost-and-found matching — Reddit
- Exact phone number for Pearson Airport lost and found (office has no direct phone line — Toronto Pearson)
- Details on dress code or music genre at Lost and Found Toronto retail store (Toronto Pearson)
- Specific response time for Toronto Police lost property reports (Toronto Pearson)
- TSA lost and found procedures for items left at Pearson security checkpoints – no published details (Toronto Pearson)
- Pearson holds found items for 30 days from date turned in — Toronto Pearson
- Lost and Found office open Monday to Friday, 10 am to 6 pm (Toronto Pearson)
- Weekend (Saturday & Sunday): office closed — Toronto Pearson
Here is a quick reference table for the main lost-and-found offices in Toronto.
| Office | Location | Hours | Contact | Hold period |
|---|---|---|---|---|
| Pearson Airport Lost & Found | Terminal 1, before security, between doors R and S | Mon–Fri 10am–6pm, closed weekends | Email lostandfound@gtaa.com; online form | 30 days |
| Toronto Police Lost Property | Online portal / local divisions | Varies | torontopolice.on.ca (lost property portal) | Not specified |
| TTC Lost & Found | Various locations (subway stations) | Varies | TTC customer service | Not specified |
Where can I report a lost item in Toronto?
Toronto offers multiple channels depending on where the item was lost. The Toronto Police Service provides an online lost property portal for general reports. Community platforms like Facebook group “Lost and Found Toronto” and Reddit r/lostandfoundTO help connect finders and seekers directly.
“Toronto Police Service provides online lost property resources.” — Toronto Police Service
Report to the Toronto Police Service
Their online portal allows you to submit a lost property report. For identification lost, they offer guidance on replacement.
Use online portals like Immobilise
Immobilise is a national property registration service where you can log lost or stolen items. Immobilise helps law enforcement identify recovered property.
Community support via Facebook and Reddit
Groups such as “Lost and Found Toronto” on Facebook and Reddit’s r/lostandfoundTO allow peer-to-peer matching. Always verify ownership before arranging pickups.
How do I call Toronto airport lost and found?
Pearson Airport’s Lost and Found office does not have a direct phone line. You must use their online claim submission form or email lostandfound@gtaa.com. The office is in Terminal 1 before security, between doors R and S. Toronto Pearson states that items in terminals or parking garages can be reported online.
“Visit our office in Terminal 1 or submit a report online if you have lost something in the terminals or parking garages at Pearson Airport.” — Toronto Pearson official site
Pearson Airport Lost and Found Office
Open Monday to Friday 10am–6pm, closed weekends. They hold items for 30 days. You must show valid government ID for pickup.
Online claim submission
Fill out the form at Toronto Pearson. You’ll receive a confirmation email with a report number. Searches take up to 30 days.
What should I do if I lost my wallet in Toronto?
Act fast. Cancel debit/credit cards immediately, then report the loss to police and your bank. Scotiabank recommends contacting your bank first and filing a police report.
- Call your bank and card issuers to freeze accounts.
- File a report with Toronto Police using their online portal.
- If you have a Scotiabank account, follow their specific lost-wallet guide.
- Check community forums in case someone found it.
- Request replacement IDs from ServiceOntario if needed.
Immediate steps: cancel cards
Every minute counts. Use banking apps or call the 24/7 hotline.
Report to police
Toronto Police accept reports for lost identification, which helps if you need to replace a driver’s licence or health card.
Contact Scotiabank (if applicable)
Scotiabank’s guide emphasizes immediate bank contact and police report. Do not wait.
How do I report a lost or stolen item?
Use online services like Immobilise to register the item nationally. File a police report online via Toronto Police Service. Also post on community boards such as Reddit and Facebook for local exposure.
“Immobilise allows reporting lost/stolen items on a national register.” — Immobilise
Use online services like Immobilise
Create a free account and log serial numbers; if police find it, they can match.
File a police report
Toronto Police’s portal is for lost property; for theft, call their non-emergency line.
Post on community boards
Reddit r/lostandfoundTO and Facebook group “Lost and Found Toronto” are active. Provide clear descriptions but avoid sharing serial numbers publicly.
Who do I call if I left something at the airport?
For items left at Pearson Airport, contact their Lost and Found office via email or online form. For items left at security checkpoints, the TSA (U.S. Transportation Security Administration) handles U.S. departures; for Canadian airports, check the airport’s own procedures.
“TSA handles lost items at security checkpoints and can be contacted via their lost and found page.” — TSA
Pearson Airport Lost and Found Office
Same process as above.
TSA Lost and Found for security checkpoints
If you lost an item at a U.S. departure checkpoint within Pearson, visit the TSA lost and found page. For domestic/Canadian checkpoints, the airport office is your contact.
What resources does the Toronto Police Service offer for lost property?
Toronto Police Service provides an online lost property portal where you can submit a report. They also offer guidance on replacing lost identification.
“Toronto Police Service provides online lost property resources.” — Toronto Police Service
Online lost property portal
Use it to log items with serial numbers, descriptions, and locations. Reports are shared with divisions.
Identification replacement guidance
If you lost a driver’s licence, passport, or health card, police can issue a report number that you’ll need for replacements.
insauga.com, pearsonairportlimotaxiservice.ca, aircanada.com, yyc.com
Frequently Asked Questions
What items can be reported lost to Toronto police?
Any item of value, especially identification, electronics, or documents, can be reported via the online portal. Theft should be reported by phone.
How long does Pearson Airport keep found items?
30 days from the date turned in. After that, items are disposed of or donated. Toronto Pearson
Can I send someone else to pick up my lost item?
Yes, Pearson allows pickup by an authorized friend or family member. They must present a signed authorization and valid government photo ID for both parties. Toronto Pearson
Is there a fee for retrieving lost items from Pearson?
No fee is charged, but if you choose shipping, you pay all costs. Toronto Pearson
What should I do if my lost item is not found after a week?
Revisit the online portal and expand your search to community groups, social media, and local pawn shops. For wallets, consider cancelling cards and obtaining new IDs.
How do I report a lost item that was stolen?
Call Toronto Police non-emergency at 416-808-2222 to file a theft report. Do not use the lost property portal for theft.
Can I track my lost item report online?
Pearson sends email updates only if a match is found. Toronto Police portal does not offer real-time tracking. Community forums provide direct feedback.
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Jonathan MacDonald is Editor-in-Chief at Civic Maple, overseeing editorial standards, publication decisions and corrections.