Civic Maple (civicmaple.com), owned and operated by Maple Lane Media Inc., is committed to correcting errors promptly and transparently. This Corrections Policy explains how our newsroom identifies, investigates, and corrects mistakes, and how readers can report concerns. Corrections are handled by our Standards & Fact-Checking Desk under Oliver Bennett, Standards & Fact-Checking Lead, who reports directly to Editor-in-Chief Jonathan MacDonald. All corrections adhere to the same standards set out in our Editorial Policy and Fact-Checking Policy. Maple Lane Media Inc. (Ontario Business Registry number 1002847593) retains ultimate responsibility for the integrity of all published content.
Who is responsible for correction decisions at Civic Maple?
Oliver Bennett, Standards & Fact-Checking Lead, oversees all correction decisions at Civic Maple. He reports to Editor-in-Chief Jonathan MacDonald, who has final authority over publication decisions. Maple Lane Media Inc., the Ontario corporation that owns Civic Maple, ensures that the newsroom has resources to maintain accuracy.
Oliver Bennett leads a dedicated team that investigates every reported error. The Standards Desk evaluates the claim against original sources, interview notes, and internal records. If an error is confirmed, Oliver recommends a correction and, where necessary, an explanation. Editor-in-Chief Jonathan MacDonald is consulted on corrections that affect the central thesis of an article or that could have legal or reputational implications. This chain of accountability is documented in our Ownership & Funding page, which details the corporate structure behind Civic Maple.
How can readers report an error?
Readers can report errors by emailing corrections@civicmaple.com. This dedicated address goes directly to the Standards & Fact-Checking Desk. Reports may also be submitted via the general contact form at info@civicmaple.com, but corrections@civicmaple.com ensures faster routing to Oliver Bennett’s team.
When submitting a correction, please include the article URL, a clear description of the alleged error, and any supporting evidence such as a screenshot or a link to an authoritative source. The Standards Desk acknowledges receipt within one business day and aims to respond with a full assessment within two business days. If a reader is not satisfied with the initial response, they may escalate directly to Jonathan MacDonald at jonathan.macdonald@civicmaple.com. Our full Complaints Procedure outlines the steps if the issue remains unresolved.
What happens when a material error is confirmed?
When the Standards Desk confirms a material error, Civic Maple issues a correction update on the article and adds a clear correction note. The note explains what was wrong, what was changed, and the date of correction. Non-material errors, such as minor typos, are fixed without a note.
Material errors include factual inaccuracies, misattributed quotes, misstated data, or omissions that change the meaning of the story. The correction note is appended at the top or bottom of the article in a distinct box labelled “Correction.” It states the nature of the error and the date it was corrected. If the error is significant and has been propagated to other articles or platforms, we also issue a separate notice via our newsletter and social media channels. All correction notes are retained permanently alongside the article. Readers can view our About Us page for contact details if they wish to discuss the correction further.
How does Civic Maple ensure transparency in its corrections process?
Civic Maple records all substantial corrections and maintains an internal log accessible to the editorial team. The correction note visible on the published article serves as the public record. The Standards Desk responds to correction submissions within two business days and provides a clear explanation for each decision.
Our Editorial Policy requires that any change that alters the substance of an article be accompanied by a correction note. We never silently update articles to fix errors that could mislead a reader. In cases where a correction is requested but the Standards Desk determines no error occurred, the reader receives a detailed explanation and is informed of the escalation path to Editor-in-Chief Jonathan MacDonald. The same transparency standards apply to sponsored content and commercial partnerships, as described in our Advertising & Affiliate Disclosure and Sponsored Content Policy. Our Fact-Checking Policy provides further detail on how sources are verified before publication.
Our commitments
- We commit to correcting material errors promptly and visibly, appending a clear correction note to every affected article.
- We commit to responding to correction reports within two business days and providing a full written assessment.
- We commit to never making undisclosed changes that alter the meaning or factual content of a published piece.
- We commit to retaining all correction notes permanently as part of the public record of each article.
- We commit to holding our editorial team accountable to the highest accuracy standards, with oversight by the Editor-in-Chief and the Standards & Fact-Checking Desk.